华夏银行聊城分行2018年招聘启事
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| Company type | Societas Europaea |
|---|---|
| |
| ISIN | FR0000051807 |
| Industry | Business process outsourcing |
| Founded | 1978 in France |
| Founder | Daniel Julien |
| Headquarters | 48°52′31″N 2°18′08″E? / ?48.8754°N 2.3023°E, , France |
Area served | Worldwide |
Key people | Daniel Julien (Chairman & CEO) Thomas Mackenbrock Olivier Rigaudy Agustin Grisanti Scott Klein (deputy CEOs) |
| Services | |
| Revenue |  €10.28 billion (2024)[1] |
| €1.082 billion (2024)[1] | |
 €523 million (2024)[1] | |
Number of employees | 490,000 (2024)[2] |
| Website | tp |
Teleperformance SE (also known as TP) is a French multinational business process outsourcing company founded in 1978 with headquarters in France. It provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication.[3]
History
[edit]Daniel Julien created Teleperformance in June 1978, in Paris.[4] In 1986, Teleperformance established international subsidiaries in Belgium and Italy. Two years later, Teleperformance expanded into Spain, Germany, Sweden and the United Kingdom.
Rochefortaise Communication merged with Teleperformance International in 1999 to form S.R. Teleperformance. This company became Teleperformance in 2006,[5]and shortened its name to TP in 2025.
In 1992, Teleperformance USA was established, and Asia-Pacific contact centers were set up in the Philippines and Singapore in 1996. The Group expanded in Europe through numerous acquisitions and subsidiaries in Switzerland, Norway, Denmark, Greece, Spain, the Netherlands and Finland.[6] From 1998 through 2002, the Teleperformance network expanded into Argentina,[7] Brazil[8] and Mexico.[9]
Teleperformance USA purchased AOL's 400-employee call center in Ogden, Utah, in 2006.[10]
In 2007, Teleperformance acquired a 100% interest in Twenty4help, a European technical support company, and AllianceOne, a US-based accounts receivable management company.[11] In 2008, the group's operations and strategy were centralized under the responsibility of Daniel Julien and Jacques Berrebi. The same year, Teleperformance acquired The Answer Group.[12]
In 2010, Teleperformance acquired Scottish outsourcing call center beCogent for ￡35 million.[13] It ceased operations in December 2021 mainly due to the impact of the COVID-19 pandemic and remote work.[14] By 2013 Teleperformance had six contact centers in Tunisia.[15] In 2013, Teleperformance acquired full control of TLS Contact.[16] In 2014, Teleperformance acquired Aegis USA Inc., an outsourcing and technology company in the United States, the Philippines and Costa Rica.[17]
In August 2016 Teleperformance purchased California-based LanguageLine Solutions LLC for $1.52 billion from a private equity firm Abry Partners.[18]
Teleperformance secured multiple United Kingdom government and NHS contracts to operate support services for the public during the COVID-19 pandemic.[19] In 2020, Teleperformance launched Teleperformance Cloud Campus in Portugal, with mobile cloud-enabled workstations for virtual onboarding, training, and employee meetings.[20] There are currently cloud campus hubs in the Philippines and Mexico.[21]
In January 2024, Teleperformance completed the acquisition of Majorel, acquiring 99% of the company's shares from Bertelsmann and Moroccan real estate company Saham,[22] in exchange for 3 billion euros and a 4% stake in Teleperformance.[23] This led to the launch of Teleperformance's digital consulting arm, TP Infinity, the same month.[24]
TP announced a partnership with Sanas, a provider of software that uses AI to adjust a speaker’s accent in real-time, in February 2025.[25]TP also made an equity investment of approximately $13 million in Sanas.[26]
TP and Carnegie Mellon University announced a partnership in March 2025 to accelerate AI applied research.[27]
In June 2025, TP purchased Vancouver-based AI crowdsourcing platform Agents Only.[28] The company also launched TP.ai FAB, an AI orchestration platform.[29]
Corporate affairs
[edit]Business trends
[edit]The key trends for TP are (as of the financial year ending December 31):[30][31]
| FY | Revenue (€ bn) | Net profit (€ m) | Total assets (€ bn) | Employees (k) |
|---|---|---|---|---|
| 2012 | 2.3 | 128 | 1.9 | 137 |
| 2013 | 2.4 | 129 | 1.8 | 148 |
| 2014 | 2.7 | 150 | 2.9 | 181 |
| 2015 | 3.3 | 200 | 3.0 | 188 |
| 2016 | 3.6 | 214 | 4.9 | 216 |
| 2017 | 4.1 | 312 | 4.4 | 223 |
| 2018 | 4.4 | 312 | 5.8 | 306 |
| 2019 | 5.3 | 400 | 6.8 | 331 |
| 2020 | 5.7 | 324 | 7.0 | 383 |
| 2021 | 7.1 | 557 | 8.3 | 418 |
| 2022 | 8.1 | 645 | 8.8 | 418 |
| 2023 | 8.3 | 602 | 11.8 | 418 |
| 2024 | 10.2 | 523 | 12.0 | 420 |
Governance
[edit]Jacques Berrebi ended all operational duties in January 2009 and returned in 2012, at the age of 70.[32] Co-founder Daniel Julien remained as chairman of the board, and Paulo César Salles Vasques was announced as the new chief executive officer of the group.[17][33]
Following Vasques' resignation in October 2017, Julien was appointed as group chief executive officer by the board of directors.[34] In June 2023, Bhupender Singh was appointed as Teleperformance Group Deputy Chief Executive Officer.[35]In August 2024, Olivier Rigaudy, Agustin Grisanti and Scott Klein were appointed as deputy CEOs,[36] and when Singh departed in October 2024, his role was assumed by Thomas Mackenbrock.[37]
Corporate social responsibility
[edit]TP's Citizen of the World program helped relocate and build homes for the victims of the Typhoon Ketsana in 2009.[38]Since 2006, Citizen of the World has made $60 million in donations to assist vulnerable populations in 50 countries.[39][40]
Teleperformance partnered with One Tree Planted in 2022, funding the plantation of 500,000 trees across Europe, Asia, and the Americas.[41] Also in 2022, Teleperformance entered a partnership with the Negros Occidental provincial government, to give priority to Negros Occidental Language Information Technology Center graduates in job applications.[42]
Awards
[edit]- 2023 - Fortune 100 Best Companies to Work For[43]
- 2023 - Bronze Stevie Award for Innovation in Customer Service[44]
- 2024 - GlobalCapital's French Deal of the Year Award[45]
- 2024 - Golden Bridge Globee Gold Award - Technology Services[46]
- 2024 - Certified Great Place to Work - USA[47]
Controversies
[edit]In 2008 a class action lawsuit was filed against Salt Lake City-based Teleperformance USA seeking unpaid wages for employees, alleging a violation of the Fair Labor Standards Act.[48][49] On 19 May 2010, a settlement was reached for approximately $2 million to be paid to 15,862 workers in 10 US states.[50] Instead of an out of court settlement, Teleperformance lost a similar case in the Netherlands Supreme Court and the Court of Appeal in The Hague.[51]
A group of labor unions filed a complaint documenting unsafe working conditions, monitoring, surveillance, union busting and retaliation against employees in ten countries in April 2020. Due to COVID-19 restrictions, workers in the Philippines, including those supporting Amazon's Ring camera contract, had to sleep at their work spaces and were unable to meet social distancing requirements. The Financial Times was able to verify this, including in a Cebu City office.[52] After the working conditions were made public, the company promised to make improvements, but NBC News reported after six months the company was providing intermittent shuttle service, not properly sanitizing working spaces, and sending workers home without pay if they were quarantined.[52][53]
In 2021, Teleperformance employees who work from home were sent contract addendums that would allow monitoring by AI-powered cameras to ensure compliance with security policies and to spot check for home-working infractions.[54][55] As of August that year, the remote monitoring had been rolled out to India, Mexico, and the Philippines.[56][57] UK employees were told remote scans would not be used for them,[58][54] and Albania ruled out the use of webcams through their Data Protection Commission.[55] An Apple spokesperson reported Apple "prohibits the use of video or photographic monitoring by our suppliers and have confirmed Teleperformance does not use video monitoring for any of their teams working with Apple."[55]
Uber reported that it requested the following audit logs for its workers: monitoring to verify that only a hired employee is accessing data; that outsourced staff were not recording screen data on another device; and that no unauthorized person was near the computer.[55] An Amazon spokesperson reported Amazon did not request additional monitoring for at-home workers.[55]
In Colombia, the union Utraclaro, affiliated to UNI Global Union, has organized Teleperformance Colombia employees, including moderators.[59][60] In 2021, after the union submitted its demands for the company to protect freedom of association, Teleperformance filed a lawsuit against the union in a labor court, alleging Ultraclaro did not follow proper processes when ratifying its bargaining demands.[61] In November 2022, the Ministry of Labour launched an investigation into the company.[62] After the announcement of the investigation, shares in the company dropped by 34%.[63] In December 2022, the subsidiary received independent certification from Bureau Veritas on the "use and inclusion of the international standard ISO 26000 in the field of social responsibility within its operations in Colombia."[60]
In April and May 2023, the company signed a global framework agreement enabling workers in Colombia, Romania and Poland to unionize.[64] The Ministry of Labor later closed their investigation into Teleperformance, without any findings against the company.[65][66][67]
In February 2024, Teleperformance received a certificate for diversity and inclusion management in Colombia from AENOR.[68]
Content moderation
[edit]Teleperformance employs content moderators for platforms including TikTok, with moderators in Tunisia and Colombia, reviewing explicit content to remove it from the platform.[69][62] Its "Trust and Safety" branch and moderation program were launched in 2019.[70] After an investigation by Forbes reported the company retained explicit material, Teleperformance and TikTok were criticized by the United States Senate Committee on Commerce and by shareholders.[71] In November 2022, the company announced that it would exit "the highly egregious part of the trust and safety business." However, it reversed its decision in March 2023.[72][69] In 2025, the company is discovered to operate content moderation for Meta in the Ghanaian capital of Accra, which faced criticism for poor working conditions, low pay, and mental health affects on moderators.[73]
Following the announcement, UNI Global Union released a statement, stating "we believe that Teleperformance's decision to re-enter full-service content moderation is a positive step."[74]
References
[edit]- ^ a b c "2024 Annual Results" (PDF). Teleperformance. Retrieved 6 March 2025.
- ^ "TP Integrated Report 2024" (PDF). TP. Retrieved 29 July 2025.
- ^ "Teleperformance". Forbes.
- ^ "La France championne du monde". 29 March 2012.
- ^ "An Interview with Daniel Julien, Chief Executive Officer, Teleperformance Group Inc".
- ^ "SR Teleperformance S.A".
- ^ "Company Overview of Teleperformance Argentina SA". Bloomberg News.
- ^ "Teleperformance abre nova unidade no Nordeste e irá gerar mais de 3.000 empregos".
- ^ "Teleperformance Opens 17th Center in Mexico, with $6 Million Puebla Investment". 18 June 2014.
- ^ Buffardi, Michelle (23 October 2006). "Teleperformance USA Buys AOL Call Center". EE Times. Retrieved 4 September 2016.
- ^ "French Call Center Giant Acquires Debt Collector AllianceOne". Inside Arm. 1 August 2007. Retrieved 5 September 2016.
- ^ "TELEPERFORMANCE ACQUIRES THE ANSWER GROUP". Chief Marketer. 24 December 2008. Retrieved 5 September 2016.
- ^ "BeCogent call centre firm sold to Teleperformance". BBC. 18 August 2010. Retrieved 31 August 2016.
- ^ "Teleperformance to close Airdrie contact centre base". 25 March 2021.
- ^ Aizicovici, Francine (4 April 2013). "Teleperformance et ses pratiques sociales "à l'épreuve" pour neuf mois". Le Monde.fr. Retrieved 7 September 2016.
- ^ "TELEPERFORMANCE ACQUIERT 100% DE SA FILIALE TLSCONTACT". Capital. 29 January 2013. Archived from the original on 16 September 2016. Retrieved 7 September 2016.
- ^ a b Robert, Martine (10 July 2014). "Teleperformance mise 610 millions sur les Etats-Unis". Les Echos. Retrieved 7 September 2016.
- ^ Ricadela, Aaron (22 August 2016). "Teleperformance of France Buying LanguageLine for $1.52 Billion". Bloomberg News. Retrieved 13 September 2016.
- ^ "Contact centre firm Teleperformance reports significant growth through pandemic". The Irish News. 16 June 2022. Retrieved 8 April 2024.
- ^ Freire, Mafalda (3 September 2020). "Teleperformance lan?a novo modelo de negócio de trabalho remoto em equipa". Business-IT (in European Portuguese). Retrieved 15 July 2024.
- ^ "Teleperformance conecta a México con las marcas más grandes del mundo a través del nearshoring". Forbes México (in Spanish). 6 May 2024. Retrieved 28 October 2024.
- ^ Ammachchi, Narayan (2 January 2024). "Finally, Teleperformance Becomes Full Owner of Majorel - Nearshore Americas". Retrieved 15 July 2024.
- ^ Ammachchi, Narayan (2 January 2024). "Finally, Teleperformance Becomes Full Owner of Majorel - Nearshore Americas". Nearshore Americas. Retrieved 24 March 2024.
- ^ "Teleperformance Launches TP Infinity". CRM Magazine. 26 January 2024. Retrieved 17 December 2024.
- ^ Wiggers, Kyle (19 February 2025). "Sanas taps AI to change call center workers' accents in real time". TechCrunch. Retrieved 12 May 2025.
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- ^ "TP, Teleperformance, acquires Agents Only, a Canadian Onepilot, without convincing: 78.54 euros". En-contact (in French). Retrieved 16 July 2025.
- ^ Johnson, Craig (23 June 2025). "Teleperformance acquires Agents Only". Staffing Industry Analysts (SIA). Retrieved 25 July 2025.
- ^ Rhodes, Dimitri; Lhomedet, Hugo (18 June 2025). "TP aims to hand back 1.5 billion euros to shareholders by 2028". AOL. Retrieved 25 July 2025.
- ^ "Teleperformance Fundamentalanalyse | KGV | Kennzahlen". boerse.de (in German). Retrieved 17 June 2025.
- ^ "Teleperformance figures for 2012-2019". 26 February 2021. Archived from the original on 26 February 2021. Retrieved 17 July 2024.
- ^ "TELEPERFORMANCE: Jacques Berrebi organizes his retirement". Market Wired. 30 November 2007. Archived from the original on 17 September 2016. Retrieved 5 September 2016.
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- ^ "Teleperformance Appoints Bhupender Singh as Deputy Chief Executive Officer" (Press release). Business Wire. 19 June 2023.
- ^ "Teleperformance: departure of Bhupender Singh, recall of Majorel's old guard". The French Forum (in French). 30 August 2024. Retrieved 21 October 2024.
- ^ Quiret, Matthew (24 August 2024). "Teleperformance's new leaders watch for the AI bubble to burst". Les Echos (in French).
- ^ "Teleperformance Receives the PEZA Outstanding Community Project of the Year Award. - Free Online Library". www.thefreelibrary.com. Retrieved 17 December 2024.
- ^ "Teleperformance says it had assisted 60,000 children, including 10,000 from India, in 2022". The Hindu. ISSN 0971-751X. Retrieved 22 January 2025.
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- ^ Welch, Dylan (6 December 2022). "Teleperformance propels reforestation with One Tree Planted". Green.org. Retrieved 12 November 2024.
- ^ Staff, Digicast Negros (27 July 2022). "NOLITC signs partnership with Teleperformance". Digicast Negros. Retrieved 22 January 2025.
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- ^ "2023 Stevie Winners, Stevie Awards Asia Pacific". www.asia.stevieawards.com. Retrieved 4 February 2024.
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- ^ "Winners | Golden Bridge". Globee? Business Awards. Retrieved 27 November 2024.
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- ^ "Salt Lake City-based Teleperformance USA pays almost $2 million in back overtime wages following US Department of Labor investigation". US Dept of Labor. 19 May 2010. Archived from the original on 27 May 2010. Retrieved 31 August 2016.
- ^ ANP (13 September 2024). "Supreme Court rules that obliged early arrival for work counts as paid hours". NL Times.
- ^ a b Lee, Dave (1 April 2020). "Amazon contractors enduring 'subhuman' conditions in Philippines | Financial Times". ft.com. Retrieved 8 August 2023.
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- ^ a b Walker, Peter (26 March 2021). "Call centre staff to be monitored via webcam for home-working 'infractions'". the Guardian. Retrieved 8 August 2023.
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- ^ Walker, Peter (26 March 2021). "'Missing from desk': AI webcam raises remote surveillance concerns". the Guardian. Retrieved 8 August 2023.
- ^ Lavelle, Moira (13 May 2021). ""For them you're not a human being": Meet the migrants answering phones for Big Tech". restofworld.
- ^ Walker, Peter (21 April 2021). "Call centre firm tells UK homeworkers they will not be watched with webcam". The Guardian.
- ^ McIntyre, Niamh (19 April 2023). "Teleperformance signs 'historic agreement' allowing Colombian workers to unionise". The Bureau of Investigative Journalism. Retrieved 21 May 2023.
- ^ a b "TELEPERFORMANCE : A RE?U UNE CERTIFICATION DE BUREAU VERITAS". www.tradingsat.com. 7 December 2022.
- ^ McIntyre, Niamh; Bradbury, Rosie; Perrigo, Billy (20 October 2022). "Behind TikTok's boom: A legion of traumatised, $10-a-day content moderators". The Bureau of Investigative Journalism. Retrieved 21 May 2023.
- ^ a b Perrigo, Billy (10 November 2022). "TikTok's Subcontractor in Colombia Under Investigation for Traumatic Work". TIME. Retrieved 21 May 2023.
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